Airtel - Anytime .. Anywhere!! * Conditions Apply

Just got a Airtel Data card, 2-3 days back. Its a credit card sized piece of hardware, that fits into the PCMCIA slot of ur laptop/PDA and lets u access the internet over GPRS/3G. Theoretically its an amazing thing coz it gives u wireless internet "Anywhere.. AnyTime"!! And thats wht tempted me to get it in the first place.. Big Mistake!!! When am i going to learn that marketing catch phrases are not to be believed!! :(

I should have seen the signs right at the beginning.. when i went to the showroom to enquire about it, the folks sitting there had no clue abt the whole stuff. They had to call up some other guy to get the details. But alas, i decided to go ahead with the card. I was assured that within 24 hrs i would be on surfing the net "Anywhere Anytime"!!

I waited for more than 24 hrs and last night installed the software and inserted the card into the PCMCIA slot.The flimsy manual that came with the card said it would be automtically detected. i waited n waited n waited n waited n after abt 30 mins called the customer care.

Now the sweet lady at customer care tells me data card queries are handled by a "specialized" service centre. Okey. I dial the new number. After a detailed trip of all the menus, the IVR informs me that this service center is available only from 10 AM to 10 PM!! So much for "AnyTime" service.!!

I am literally at my wit's end!! Repeated calls to the customer care proved futile. They had no clue whatsoever abt the data card!! :(

I waited till 10 in the morn n then finally called up the "specialized" customer care. The person on the line tells me smthing needs to be activated on my SIM and can only be done by the "normal" service center. I call up the other guy and he tells me everything is fine and active. After shuttling between the two service centers and abt a dozen "customer service" executives my problem still remains unsolved.. the final response was .. when the clock strikes 12 tonite everything wud fall in place!! ... i hope.. else if nebody needs to be connected to the net "AnyTime AnyWhere" u cud contact me for a GPRS data card!!